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Terms & Conditions

1. UNDERTAKING
Charlo’s Tours & Transfers undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the traveler.

2. DEFINITION
a. Charlo’s Tours & Transfers means: Cullinan Holdings Ltd Charlo’s Tours & Transfers.
b. Traveller means: Individuals, groups, companies or other legal persons using the services offered by Charlo’s Tours & Transfers and includes the agents of travellers.
c. Services mean The provision of accommodations and/or transportation and/or meals and/or any and all other travel services and activities as offered or provided by Charlo’s Tours & Transfers and accepted by the traveller.

3. TERMS OF PAYMENT
a. On confirmation of services: a deposit of 20% of the quoted tour price is required.
b. 45 days before commencement of services – full payment plus rooming list is required.

i. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different payment terms may be enforceable. These will be provided when applicable.
ii. Large group programs may attract specific payment terms which will be provided when applicable.
iii. Airline reservations.

1. Payment immediately on booking.
2. All airfare reservations are arranged subject to the conditions imposed by the respective airline.

c. Bookings made within 45 days of commencement of services must be accompanied by full payment of the tour plus rooming list. Where circumstances do not permit the timeous receipt of funds, explicit confirmation of the transfer of funds will enable us to reserve services.
d. If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Charlo’s Tours & Transfers on receipt of money will be accepted as the applicable rate.
e. If the required deposit or final payment is not received by the due date, Charlo’s Tours & Transfers reserves the right to withdraw services.
f. The non-issuing of an invoice or non-payment of the deposit will not exempt travelers from these payment terms.
g. Payments may be deposited directly into the following bank accounts:

4. CANCELLATIONS
a. Cancellations made more than 60 days prior to arrival will not normally result in cancellation fees being charged. However;

i. Charlo’s Tours & Transfers reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.

b. In the event of services being canceled 60 days or less, prior to arrival, the following cancellation fees will apply.

i. 60 days to 46 days before commencement of services: 20% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
ii. 45 days to 31 days before commencement of services: 25% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
iii. 30 days to 15 days before commencement of services: 50% total quoted tour price due plus any additional charges levied by suppliers up to date of cancellation.
iv. 14 days to the commencement of services: 100% of total quoted tour price due.
v.Large group programs may attract specific cancellation terms which will be provided when applicable.
vi. Airline reservations.

1. All airfare reservations are arranged subject to the conditions imposed by the respective airline.

c. ‘No shows’ will be charged 100% of the quoted tour price.
d. We recommend that travelers take adequate personal cancellation insurance cover before departure from home.
e. For tours that include services of certain suppliers with more stringent policies, e.g. National Parks Board, Blue Train, Rovos Rail, Private Lodges, and others, different cancellation fees will be enforceable. These will be provided when applicable.
f. The non-issuing of an invoice or non-payment of the deposit will not exempt travelers from these cancellation terms.

5. AMENDMENTS
a. Much care has gone into the composition of programs and tours for travelers, however, circumstances such as currency devaluation, fuel surcharges, or price amendments by suppliers may necessitate changes in costs and tour programs. Should this occur you would be notified as soon as possible, although Charlo’s Tours & Transfers does reserve the right to change the itinerary of the tour without prior notice. Notwithstanding that deposits or complete payments have been made, any increases up until the date of departure of arrangements resulting in the above are to be paid by the traveler. If such increases are unacceptable, the traveler may cancel his/her booking, though in so doing he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges, etc.

6. INSURANCE
a. Charlo’s Tours & Transfers carry comprehensive liability insurance details which can be made available on request.

7. INDEMNITY
a. Charlo’s Tours & Transfers, its affiliated subsidiary companies, agents, and sponsoring organizations act only as agents for the suppliers of transportation, accommodations, food, and other goods and services provided to the passenger. All arrangements for transport, accommodations, and services are made upon the express condition that Charlo’s Tours & Transfers shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who is to or does supply any goods or services for the tour. Without limiting the foregoing, Charlo’s Tours & Transfers is not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, the default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.
b. Safari programs may take travelers into close contact with wild animals. Rangers and guides should brief travelers accordingly, however, neither Charlo’s Tours & Transfers nor their employees can be held responsible for any injury or accident while on safari.
c. We strongly recommend that travelers take adequate personal travel insurance cover before departure from home.

8. JURISDICTION
a. The law of the Republic of South Africa shall govern the relationship between Charlo’s Tours & Transfers and the traveller and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Charlo’s Tours & Transfers and the traveller, or Agent